Frequently Asked Questions
General FAQs
The fragrances used in our products, where present, are selected for their pleasant scent but also for their tolerability. The fragrance, where present, is indicated in the list of ingredients as PARFUM or FRAGRANCE.
EC Directives establish that if the stability of a cosmetic product exceeds 30 months, it is not mandatory to give an expiration date: this applies to HG products. However, it is necessary to indicate the PAO (Period After Opening), or the product duration – expressed in months –after opening the packaging. This indication is present on all our products with the exception of single use doses and vacuum- packed products, as set out by law.
HG products are sold exclusively in selected stockists and on the helisgoldbeauty.co.uk and helisgoldbeauty.com websites. Both are clearly identified by the HG sign, which is a guarantee of quality, innovation and safety for all cosmetics products offered.
Helichrysum Italicum FAQs
We cannot accept returns if someone doesn’t like an ingredient because we can’t resell it once it has left our warehouse. That is why we offer small sizes so that customers can try before buying a larger quantity. With the Helichrysum Italicum smell in particular, as you work with it, your nose will become more experienced and you’ll pick up on the wide array of notes that Helichrysum possesses.