Privacy Policy

1. Introduction

This Privacy Policy explains how we, Feel For Hair Ltd. (“Heli’s Gold Beauty UK”), use and protect your personal data that we collect when using our website (http://woocommerce-476772-1498124.cloudwaysapps.com). For the purposes of this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Heli’s Gold Beauty UK and ‘you’ and ‘your’ refers to the user of our service

1.1 Table of Contents

This Privacy Policy covers the following topics:

  • – What personal data we may collect from you
  • – What we may use your personal data for
  • – What cookies we may store
  • – Any third parties that your data may be shared with
  • – Your rights regarding your personal data


1.2 Terms of Service

This Privacy Policy forms part of our Terms of Service, which can be read in full here.

2. What personal data do we collect?

Your privacy is import to us, and we only ask for personal information with your knowledge and consent when we truly need it to provide a service to you. We also may collect some information about how you use our website for analytical purposes.

2.1 Basic Account Data

We collect information such as name, email address, phone number, billing and shipping address. We may also collect information relevant to users such as hair type, skin type, and purchase history.

2.2 Comments

If you leave a comment on our site then we collect the data shown in the comments form, as well as the visitors IP address and browser user agent string.

2.3 Email Marketing

Users may choose to subscribe to our optional mailing list. In this case we will store the following data via a third party (see below): name, email address, phone number, purchase history, and customer type (retail or professional). All data is provided voluntarily by the user.

2.4 Enquiries

You may supply us with information by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, email address, phone number and, in the case of professional enquiries, your business name and address.

2.5 Cookies

We also collect data via cookies, small text files that are stored on your computer. Only cookies that are absolutely necessary to the operation of the website are enabled by default. You may opt in to use cookies for the purpose of analytics or advertising. Please see below for a full declaration of cookies and information on enabling/disabling these. Information we may collect includes device and browser type, web-pages visited and how you found our website.

3. How we may use your information

3.1 Services

Most of the personal data we collect from you is used to enable us to provide our services. You may also opt in to save contact information via cookies after placing an order or leaving a comment/review. This is for your convenience so that you do not have to fill in your details again. If you have an account and log into the site, we set a temporary cookie to determine if your browser accepts cookies which contains no personal data and is discarded when you close your browser. When you log in, we will store several cookies to save your login information and screen display choices. If you select ‘Remember Me’, your login will persist for two weeks, and all account cookies are removed when you log out of your account.

3.2 Contacts

Any information supplied through contact or enquiry forms is used to aid us in responding to your queries efficiently. This information is transmitted via email and is not stored on our website or shared with third parties.

3.3 Spam and Abuse

When leaving a comment or review on our website, we collect your IP address and user browser agent in order to prevent spam and abuse.

3.4 Analytics

We use optional analytics cookies via Google Analytics (see below for information regarding Third Party Cookies).  We use this information to improve our website and provide a better customer experience.

3.5 Marketing

Personal data collected through our mailing list sign-up form is used to provide relevant news, offers and information. Data collected through optional third party marketing cookies may be used to provide users with relevant, interest-based ads.

4. Cookies

Our website uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. Please read our Cookie Policy & Declaration for more information about the use of cookies on our website.

5. Third Party Services

5.1 Mailchimp

We use Mailchimp to manage our mailing list. Please note that Mailchimp may transfer personal data outside the EU. Please read their Privacy Policy. You can view any data stored by Mailchimp, update your information, or opt out of future emails by clicking the link at the footer of each email.

5.2 Analytics & Marketing

Our website uses third party services to provide and improve services on our own website. We use Google Tag Manager (GTM), which is a tag management system to manage tags used for tracking and analytics, making it easier for us to integrate and manage third party services. Each service may store individual cookies on your computer, and information generated is transmitted to and stored by Google or Facebook. You can disable the use of third-party cookies here.

We use Google Analytics to collect data such demographics data (age, gender, interests) as well as usage information (such as device, browser, operating system) to better understand the behavior of our users and improve our customer experience. The information we collect does not personally identify you, but we may use data to serve relevant adverts using third party services including Google Adwords and Facebook (referred to as “retargeting”). You can edit your preferences or opt-out of Google Display Network at http://www.google.com/ads/preferences/.

5.3 Third Party Payment Services

Our website uses Stripe and Paypal to process payments. Please read their Privacy Policies here: Paypal, Stripe.

6. Your Rights Regarding the Data You Provide

6.1 Your Rights

We want to make you fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have a right to request from us copies of your personal data. We may charge you a small fee for this services.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6.2 Exercising Your Rights

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected], call us on 01283 890640, or write to use at Heli’s Gold Beauty UK, Tomlinson Business Park, Foston, DE65 5BU.

7. Privacy Policy Changes

We may review and update our Privacy Policy when necessary. A summary of the changes will be set out below, and any revisions will become effective immediately when the changes are published.

8. Contact Details

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Last updated August 06, 2020